Below is a longer, more detailed, and legally-formatted Refund, Return & Exchange Policy for Noor Design (noor-design.ae).
It is written in a professional, legal-style tone suitable for an online store based in the UAE.
If you want a version adapted to a specific jurisdiction (e.g., UAE Consumer Protection Law), I can customize it further.

Refund, Return & Exchange Policy

Noor Design – noor-design.ae

This Refund, Return & Exchange Policy (“Policy”) governs the terms under which purchases are made on Noor Design (“Company”, “we”, “us”, or “our”). By accessing, browsing, or purchasing any product from noor-design.ae (“Website”), you (“Customer”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be bound by this Policy.

1. General Policy Overview

All products available for purchase on the Website are sold on a strictly non-refundable, non-returnable, and non-exchangeable basis.
By placing an order, you expressly agree that all sales are final, and that you waive any right to request a refund, return, replacement, or exchange except where required by applicable law.

2. No Returns or Exchanges

We do not accept returns or exchanges for any reason, including but not limited to:

  • Change of mind

  • Incorrect selection of size, color, quantity, or style

  • Delayed delivery caused by courier or customs

  • Personal preference or dissatisfaction with the product

  • Failure to read product descriptions, specifications, or material details

  • Accidental or duplicate orders initiated by the Customer

Once an order is placed through the Website, it cannot be modified, altered, or cancelled.

3. No Refunds

We do not issue refunds under any circumstances, including but not limited to:

  • Order cancellation requests

  • Customer dissatisfaction

  • Perceived difference between product images and the actual product

  • Damage occurring after delivery to the Customer

  • Failure to use or redeem a product

All payments are final and non-refundable upon checkout.

4. Damaged, Defective, or Incorrect Items

Although all sales are final, we take product quality and order accuracy seriously.

In the unlikely event that you receive an item that is:

  • damaged upon arrival,

  • defective out of the box, or

  • materially different from what you ordered,

you must notify us within 24–48 hours of receiving the item.
You must provide the following supporting evidence:

  • Clear photographs and/or video of the issue

  • Images of the packaging and shipping label

  • Order number and contact information

Failure to provide complete evidence within the required timeframe may void any claim for support.

Upon review, we will determine—at our sole discretion—whether the item qualifies as defective or incorrect. Should a remedy be applicable, it will be provided in a manner we determine appropriate, such as a replacement of the same item (where possible). Refunds will not be issued under any circumstances.

5. Product Descriptions & Display

We make every effort to ensure that product descriptions, images, colors, and details shown on the Website are accurate. However, slight variations may occur due to:

  • Screen settings or brightness

  • Manufacturing tolerances

  • Lighting and photography conditions

Such variations do not constitute a defect and do not qualify for a refund, return, or exchange.

6. Customer Responsibility

By purchasing from noor-design.ae, you acknowledge and agree that it is your responsibility to:

  • Review all product details before ordering

  • Verify sizes, measurements, materials, and specifications

  • Provide accurate delivery information

  • Ensure availability to receive the shipment

We are not liable for:

  • Failed delivery due to incorrect address information

  • Items returned to the courier or warehouse

  • Lost or stolen packages after successful delivery confirmation

7. Legal Compliance

This Policy is governed by applicable laws and regulations in the United Arab Emirates (UAE).
Nothing in this Policy restricts any statutory rights you may have under UAE law; however, to the fullest extent permitted by law, Noor Design maintains its right to enforce strict “no refund, no return, no exchange” terms for all purchases.

8. Acceptance of this Policy

By completing a purchase on noor-design.ae, you:

  1. Confirm that you have read and understood this Policy in full.

  2. Agree that all sales are final and non-refundable.

  3. Accept that Noor Design’s decisions regarding return-related inquiries are final and binding.